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City of Kent, Washington Modernizes City-Wide Payments and Revenue Management with System Innovators’ iNovah
March 20, 2019

System Innovators (SI), a division of N. Harris Computer Corporation, is pleased to partner with Washington’s sixth largest city, the City of Kent, to modernize payments and revenue management with the iNovah hub. The iNovah Enterprise Revenue Management (ERM) system will replace the city’s existing cashiering solution, and provide the City of Kent with one central place to manage all payment channels and enterprise revenue activity.

The City’s existing point of sale solution is at its end of life and no longer supported by the vendor. As a result, the organization needed a reliable and scalable solution to meet its functional needs and best serve its citizens. After evaluation, City of Kent found that System Innovators’ iNovah solution fulfills the entirety of its IT and Finance requirements.

iNovah’s demonstrated quality, reliability, and scalability earned selection for Kent’s revenue management needs. The program’s ease of use by city staff and residents, along with its interoperability to key systems within the City, empowers a fully connected financial solution for the organization. The open application programming interface allows the city to integrate iNovah with other systems, helping the City realize its goal for one centralized hub for all revenue and reporting.

“The City of Kent will leverage the scalability and interfaces of iNovah to provide both front counter point of sale and online payment services to City residents, while also streamlining City staff processes,” stated Annette Pape, City of Kent IT Project Manager.

Through iNovah’s ability to take omni-channel payments with centralized revenue management, the City of Kent will be up-to-date in providing modern payment options to its customers. The payment solution will future-proof the City, as they have the ability to add additional payment channels to meet customer demands now into the future.

iNovah has integrated over 700 times to government systems from “animals to zoning.” Additionally, iNovah is a PCI PA-DSS validated solution, allowing the city to come into full Payment Card Industry (PCI) compliance. The one source for the truth solution will enable the completion of several projects that are dependent on a POS system with an open Application Programming Interface.

"System Innovators looks forward to the relationship with the City of Kent and will continue to work closely as a dedicated vendor to deliver a robust solution to serve the city’s needs for years to come," stated Jeff Sumner, Executive Vice President, System Innovators.

About System Innovators

With over 39 years serving local government, System Innovators’ single point of focus is to provide centralized cashiering and enterprise revenue management solutions for government, by government. This public sector focus has attracted and retained over 120 governments across North America who are live on iNovah, including 22 of the 50 largest U.S. Cities such as Seattle, Washington and Phoenix, Arizona.